Due to the seasonal nature of our business, all items purchased in October are a FINAL SALE. There are No Returns, No Refunds, and No Exchanges.
The other 11 months of the year, the following items for hygiene reasons are always a FINAL SALE.
There are No Returns, No Refunds, and No Exchanges on the following items:
- Makeup and prosthetics
- Tights and Undergarments
- Wigs
- Hats With Attached Hair
- Beards and Moustaches
- Novelty Teeth
- Contact Lenses
- Earrings
- Items that are factory sealed and have been opened.
Footwear: We will only accept footwear back as long as the soles display absolutely no signs of wear.
Our retail store at 685 Mount Pleasant Rd has an “all sales final” policy. Please do not hand deliver any online returns to the brick and mortar store. They will not be accepted. Please contact customer service at online@candyscostumeshop.com regarding any returns.
All other items must be returned within seven days of receipt You will be responsible for return shipping costs.
Due to the seasonal nature of our business, all items purchased in October are a FINAL SALE. There are No Returns, No Refunds, and No Exchanges.
Items must be returned in new, unused condition. We are very strict on this. We inspect every return for signs of wear or alteration. If you wear it or stretch it out, please don’t return it. If you return an item that has been damaged by you, or is used, stretched, has missing tags or is not in its original packaging it will be returned to you at your expense.
If you have a problem with a shipped item, email our customer service department immediately stating the reason you wish to return the item(s) at online@candyscostumeshop.com. You will be issued an authorization number. All unauthorized returns will be refused.
After receiving your return authorization number, we must receive your item(s) back within 5 business days. Please be sure to clearly put the authorization number on the outside of the package before shipping.
Your package will be refused if the return authorization number is not written clearly on the outside of the package and shipped back prepaid at your expense.
Double check before returning:
When returning, you must include the following:
- The original sales receipt
- The entire product/costume with parts and accessories
- The original packaging and or garment tag
If the costume, its parts and the original packaging and/or garment tag are not in perfect, unused condition, no refund will be issued.
All returns must be shipped to the following address:
Candy’s Costume Shop
Customer Return Dept:
Return Auth #: (goes here)
685 Mount Pleasant Rd
Toronto, ON
Canada
M4S 2M4
Once the merchandise has been received and inspected, we will refund the cost of the merchandise only. Shipping charges will not be refunded. Refunds will be issued within 3 business days of receiving the returned items. If the refund does not show in your account within four days please consult your bank
Exchanges
We are unable to allow exchanges due to quick stock turn over. If you require a different size or style, you must place a new order and return the original items you have already received.
Items must be returned in new, unused condition. We are very strict on this. We inspect every return for signs of wear or alteration. If you wear it or stretch it out, please don’t return it.
